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Troubleshooting
Fixes for the most common problems.
- The visitor details form does not appear The most common cause is a cached page or script. Here is what to do.
- The mascot does not appear Checks for when the mascot is missing from a page or the whole site.
- AI answers are not working Why the mascot falls back to a plain page search.
- Visitors share one rate limit behind a CDN Make limits per visitor when your site sits behind a proxy.